with Standard Shipping
Shipping ice cream & gelato is a delicate process,
however, you can breath easy knowing we've perfected the process. There are some important things we've learned over the years that will ensure the highest quality of your frozen dessert.
- Your package will have enough dry ice to last well into the evening on the day your package arrives.
- ALL packages go out FREE STANDARD Shipping to ensure it arrives quickly. If you need faster service, we do have an Expedited (2 Day) option for $15 and a Next Day Delivery option available (additional $30 for next day delivery on business days, additional $35 for Saturday delivery).
- We cannot deliver ice cream on Sunday, Monday or UPS holidays. We only ship out standard delivery on Monday, Tuesday and Wednesday because we just don't want to risk your ice cream sitting in a warehouse over the weekend. If you want Tuesday delivery, it must go out Monday night with Next Day Delivery (additional $25 charge), and if you want Saturday delivery, we do have that option (additional $35 charge).
- Order by noon central time and we can have your package shipped out the same day, with the exceptions of Create Your Own Flavor or Single Serving Party Cups. They require 3 business days for the chef to custom create your ice cream.
- Select your arrival date in the checkout process. Let us know the best available arrival date for your ice cream and we will make it happen! (Days we cannot deliver will be blocked out. Please select from the dates available that will work best for you.)
- We'll send you a detailed confirmation email. Please review it carefully and make sure everything is just the way you want it. And since ice cream is perishable, it's important to let the gift recipient know it's on the way to make sure they'll be in town on delivery day.
( available for domestic shipment only )
Standard Home Delivery FREE
( arrival Thursday, Friday or Saturday)
Standard Commercial Delivery FREE
( arrival Thursday or Friday)
Expedited Shipping + $15
( arrival Wednesday - Friday )
Next Day Shipping + $30
( arrival Tuesday - Friday )
Saturday Delivery + $35
( not available for all zip codes )
Alaska + Hawaii + $50
(2 day delivery only )
- Each collection (8 pints or 24 single serving party cups) is sent in an individual cooler with dry ice.
- Create Your Own Flavors and Single Serving Party Cups require three business days to create your custom ice cream before we are able to ship. The delivery days available will display in your shipping calendar during checkout.
- Order pickup is available in Omaha, NE at 5001 Underwood Avenue. Please call 866.920.5344 (M-F, 9am - 5pm CST) to receive a special local discount.
- We ship via UPS or Fed Ex and do not require a signature for delivery. They will leave the package at the recipient's address and the contents will remain frozen into the evening.
- eCreamery cannot be responsible for damage to unclaimed gifts or incorrect address information. Please ensure your recipient will be in town on the arrival day.
- eCreamery cannot intercept and redirect packages once they have shipped.
- We cannot ship to PO boxes.
If you have any questions, please call 866.920.5344 (M-F, 9am - 5pm CST).