Shipping ice cream & gelato is a delicate process,
however, you can breathe easy knowing we've perfected the process. There are some important things we've learned over the years that will ensure the highest quality of your frozen dessert.
- Your package will have enough dry ice to last well into the evening on the day your package arrives.
- ALL packages go out STANDARD Shipping ($13.99) to ensure it arrives quickly. If you need faster service, we do have Express-2 Days ($29.99), Next Day Air ($49.99) and Saturday Next Day Air ($59.99) options available.
- We cannot deliver ice cream on Sunday, Monday or holidays.
- Order by noon central time and we can have your package shipped out the same day, with the exceptions of Completely Custom Flavors or Single Serving Party Cups. They require 3 business days for the chef to custom create your ice cream before they can ship.
- Select your arrival date in the checkout process. Let us know the best available arrival date for your ice cream. (Days we cannot deliver will be blocked out. Please select from the dates available that will work best for you.)
- We'll send you a detailed confirmation email. Please review it carefully and make sure everything is just the way you want it. And since ice cream is perishable, it's important to let the gift recipient know it's on the way to make sure they'll be in town on delivery day.
( available for domestic shipment only )
$13.99 Standard Shipping
Your package will arrive in 3-6 business days or less from the day you place your order.
$50 2 Day Standard Shipping Only
AK & HI
$29.99 Express (2 Days)
( Available arrival days: Wednesday - Friday )
$49.99 Next Day Air
( Available arrival days: Tuesday - Friday by noon )
$59.99 Saturday Next Day Air
( Not available for all zip codes )
* Saturday deliveries are not available for all zip codes. No commercial deliveries on Saturdays.
- Each collection (4 pints, 8 pints, 24 single serving party cups or 96 single serving party cups) is sent in an individual cooler with dry ice. Shipping charges apply to each collection. Orders over $150 will require 15% product order total.
- Completely Custom Flavors and Single Serving Party Cups require three business days to create your custom ice cream before we are able to ship. The delivery days available will display in your shipping calendar during checkout.
- We ship via Fed Ex and do not require a signature for delivery. Fed Ex will leave the package at the recipient's address and the contents will remain frozen into the evening.
- eCreamery cannot be responsible for damage to unclaimed gifts or incorrect address information. Please ensure your recipient will be in town on the arrival day.
- eCreamery cannot intercept and redirect packages once they have shipped.
- We cannot ship to PO boxes.
If you have any questions, please call 866.920.5344 (M-F, 9am - 5pm CST).