Frequently Asked Questions
Where can I see a list of all of your flavors?
We have a list of our bestselling flavors in our Personalized Bestselling Pints. These flavors can be selected by the single pint and each title may be personalized. We only ship in quantities of 4 or 8 pints.
If you are looking for all of the flavors available for a custom flavor, see Completely Custom Flavors. These are shipped in 4 or 8 pints of the same flavor.
I’m looking for a particular flavor but I can’t find it.
Definitely contact us. We may have access to the ingredient but are unable to offer it because of low demand and storage concerns. We will do our best to research any flavor requests and make it available as soon as possible.
Why are all four pints the same in a Completely Custom Flavor?
The smallest batch our chefs can make of one custom flavor is 4 pints. Making less than 4 pints is like baking one cookie at a time instead of a dozen. It is shipped in 4 pint containers so you can share your creation with others!
If you'd like an assortment, see Personalized Bestselling Pints where you can select 1 pint of a flavor.
Handling for ice cream, gelato and sorbet
Your treats will arrive frozen. It’s ok and normal if the dry ice is completely melted as long as the ice cream is still frozen. Move it to your freezer until you are ready to eat. For best results, store your ice cream in the back of the freezer where it will stay nice and cold. Then, enjoy!
Can I have my order arrive on a specific date?
Yes! You can choose the delivery date during checkout. Some dates require OVERNIGHT shipping as we cannot ship ice cream over the weekend.
We cannot deliver on Sunday or Monday as ice cream can't ship over the weekend.
Saturday Delivery is available for some residential zip codes, but not commercial addresses.
We do not ship to P.O. Boxes.
How long before I receive my order?
See the Shipping Info page for complete details.
How do you handle the dry ice in the package?
Your package will contain dry ice. It’s the best way to ensure your ice cream stays frozen and arrives at the highest quality. But if there is any left when you open your cooler, remember it is really cold so please handle it with gloves or other protective gear. It can cause a burn on your skin if you touch it directly. So, please keep out of reach from children or pets, and make sure to let it dissipate in a well-ventilated area.
Ingredients & nutritional information
I’m allergic to nuts and/or eggs, does your equipment process these foods?
Peanuts, other nuts, dairy, soy, eggs, wheat/gluten & other common allergens are used at eCreamery. Although we strive to keep these items separate, it is impossible to guarantee that your eCreamery creation will be free of these ingredients.
Do you have nutritional information for your flavors?
You can find allergens and nutritional information for our Bestselling Flavors on our Nutrition Information page.
What is included on the packing slip inside each box?
Our packing slip does not include any pricing information. It does have the enclosure message, recipients information, purchaser's information and product details.