Shipping


Please read the Shipping Section Carefully!  Shipping Ice Cream & Gelato is a delicate process! All frozen items require 2nd Day or Next Day Air Service. 2nd Day Service is guaranteed delivery by 7pm. Next Day Air Service is guaranteed by Noon. Orders will not be processed without the proper shipping method.

ALL ORDERS ARE SHIPPED ON MONDAYS & WEDNESDAYS. IF WE RECEIVE YOUR ORDER BY NOON CST ON MONDAY OR WEDNESDAY IT IS GUARANTEED TO SHIP THAT DAY. ORDERS RECEIVED AFTER NOON CST MAY NOT GO OUT THAT SAME DAY. ORDERS RECEIVED ON ALL OTHER DAYS OF THE WEEK WILL SHIP ON THE NEXT SHIPPING DAY. RUSH OPTIONS: Rush orders can be shipped on Thursday with Next Day Air Delivery and Friday for Saturday Delivery (for $50). Orders placed before noon on Friday with $50 Saturday Shipping selected will ship that day. Extra RUSH charges may apply. No deliveries can be made on Sunday or Monday.

  • SAMPLER PACK info: If we are out of a sampler pack flavor we will replace it with another delicious flavor in an effort to ship your purchase as soon as possible.


    Each order is shipped in a reusable Styrofoam container with dry ice. WARNING: Dry ice will burn skin. Use gloves or other protective material to remove dry ice from container.


    **You will receive a notification email with your tracking number when your order ships. Please read the email to confirm details (contents, shipping address, etc) of the order. Please let gift recipients know to expect a perishable package. UPS will leave the package at the recipient's address and the contents will remain frozen into the evening. eCreamery cannot be responsible for damage to unclaimed gifts or incorrect address information. If the recipients are not available that evening to receive the package, eCreamery cannot be responsible.  It is the purchasers responsibility to ensure recipients are going to be home on the date of delivery.



    More VERY Important Shipping Details for ALL Orders:



  • We only ship on Mondays & Wednesdays, unless special requests are made.

  • Orders cannot be delivered on Mondays because we cannot keep them frozen over a weekend.

  • Sunday deliveries are unavailable.

  • There is an additional $20 charge for a Saturday Delivery. Please call us at 866.920.5344 with questions.

  • We DO NOT ship internationally.

  • We DO NOT ship to Canada because we cannot risk our perishable products being held up in customs.

  • We DO NOT ship to PO Boxes.

  • Extra charges apply for shipments made to Hawaii and Alaska. Approximately $50 additional.

  • If you would like your order to arrive on a specific date, make a note in the comments section of checkout, choose the appropriate shipping method (2nd Day Air or Next Day Air) and we will do our best to accommodate.



    SHIPPING RATES:

    $20 Half Gallon (4 pints) 2nd Day Delivery (arrives on a Wednesday or Friday)
    $45 Full Gallon (8 pints)2nd Day Delivery (arrives on a Wednesday or Friday)
    $35 Half Gallon (4 pints) Overnight Delivery
    $60 Full Gallon (8 pints) Overnight Delivery
  • As each order must be sent in an individual cooler with dry ice there is a shipping fee for EACH order/flavor.



  • The customer must file all freight claims for any goods damaged or delayed in transit; eCreamery will assist you in every way.

  • In a hurry? Rush Fees are $25 per order.



  • Need to hold it for a special date? Please place your requests in the comments section or Call us at 866.920.5344 or email thescoop@ecreamery.com to coordinate.



    LOCAL DELIVERY SERVICES:



  • $15 Omaha, Ne
  • $20 Lincoln, Ne
  • Order pick-up is available only in Omaha, Nebraska. 
    Orders can be picked up at 5001 Underwood Avenue. No shipping fees apply.
    		• Shipping

    TODAY'S FLAVORS
    Today's Flavors:  Updated daily at noon.
    They may go quickly!

    Ice Cream:
    Chocolate, Vanilla Bean, Dulce de Leche, Mocha Almond, Butter Pecan, Chocolate Chip, and French Vanilla

    Gelato:
    Hazelnut, Coffee, White Chocolate Mint, Joy of Almond, Cake, and Snickers

    Sorbetto:
    Pineapple, Strawberry, Amarena Cherry, and Chocolate Cake

    Address:
    5001 Underwood Ave. Omaha, NE
    (6 Blocks North of Dodge) Yes, this is our ONE & Only shop in the country!


    Store Hours:
    Fri & Sat: Noon to 10pm
    Sun through Thurs: Noon to 9pm


    Phone:
    Local:402.934.3888
    Toll Free: 866.920.5344