Dundee Dozen

Frequently Asked Questions

Flavors

Where can I see a list of all of your flavors?

We have a list of our bestselling flavors in our Personalized Pick Your Pints. These flavors can be selected by the single pint and each title may be personalized. We only ship in quantities of 4 or 8 pints.

If you are looking for all of the flavors available for a custom flavor, see Create Your Own Flavor.

 

I’m looking for a particular flavor but I can’t find it.

Definitely contact us. We may have access to the ingredient but are unable to offer it because of low demand and storage concerns. We will do our best to research any flavor requests and make it available as soon as possible.

 

Why are all four pints the same in a Create Your Own Flavor?

The smallest batch our chefs can make of one custom flavor is 4 pints. Making less than 4 pints is like baking one cookie at a time instead of a dozen. It is shipped in 4 pint containers so you can share your creation with others!

If you'd like an assortment, see Personalized Pick Your Pints where you can select 1 pint of a flavor.

 

Shipping

Can I have my order arrive on a specific date?

Yes! You can choose the delivery date during check-out. Some dates require OVERNIGHT shipping as we cannot ship ice cream over the weekend.

RESTRICTIONS
We can not deliver on Sunday or Monday as ice cream can't ship over the weekend. 
Saturday Delivery requires SATURDAY shipping.

 

How long before I receive my order?

See the Shipping Info page for complete details.

 

Ingredients & nutritional information

I’m allergic to nuts and/or eggs, does your equipment process these foods?

Peanuts, other nuts, dairy, soy, eggs, wheat/gluten & other common allergens are used at eCreamery. Although we strive to keep these items separate, it is impossible to guarantee that your eCreamery creation will be free of these ingredients.

 

Gifts

What is included on the packing slip inside each box?

Our packing slip does not include any pricing information. It does have the enclosure message, recipients information, purchaser's information and product details.