FAQ

Can I have my order arrive on a specific date?

Yes! We ship all orders on Mondays, Tuesdays & Wednesdays. Please select the appropriate shipping method (2nd Day or Overnight) and please include your specific date in the order comments section. We will do our best to assure your order arrives on the specific date. RESTRICTIONS: Saturday Delivery requires SATURDAY shipping and we can not deliver on Sunday or Monday. Orders cannot be shipped to arrive on Mondays because they do not stay frozen over the weekend. Please include your specific date in the order comments section.

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What is the minimum order?

The smallest order we can make of one custom flavor is a 1/2 gallon batch (4 pints). It is shipped in 4 pint containers so you can share your creation with others! If you'd like an assortment, please see our Create Your Own Sampler Packs where you can choose 1 pint of a flavor.

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How long before I receive my order?

Please see the page for complete details.

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Can I still choose TWO flavors in the Create Your Own section?

In order to create your custom flavor with the highest standards and the fastest turn-around we removed the 2nd flavor option.

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I’m looking for a particular flavor but I can’t find it.

Definitely contact us. We may have access to the ingredient but are unable to offer it because of low demand and storage concerns. We will do our best to research any flavor requests and make it available as soon as possible.

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I’m allergic to nuts and/or eggs, does your equipment process these foods?

Peanuts, other nuts, dairy, soy, eggs, wheat/gluten & other common allergens are used at eCreamery. Although we strive to keep these items separate, it is impossible to guarantee that your eCreamery creation will be free of these ingredients.